Shanna Masters is a seasoned Business Change Director and Chief of Staff at Carelon Subrogation, a key division within Elevance Health. With over 23 years of experience in the healthcare subrogation field, Shanna brings a wealth of knowledge and expertise to her role, where she...
Shanna Masters is a seasoned Business Change Director and Chief of Staff at Carelon Subrogation, a key division within Elevance Health. With over 23 years of experience in the healthcare subrogation field, Shanna brings a wealth of knowledge and expertise to her role, where she is dedicated to driving business improvement initiatives that enhance operational efficiency and deliver significant cost savings. Her passion for developing robust policies, processes, and procedures has positioned her as a pivotal figure in the organization, ensuring that Carelon Subrogation remains at the forefront of industry standards.
In her current role, Shanna leads critical projects aimed at optimizing user applications and website functionalities, which are essential for streamlining claims processing and improving the overall user experience. Her leadership skills shine through as she fosters a collaborative environment, empowering her team to identify and implement innovative solutions that address complex challenges in healthcare subrogation. Shanna's expertise in Medicare and health insurance claims management allows her to navigate the intricacies of the industry effectively, ensuring compliance while maximizing recovery opportunities.
Moreover, Shanna is committed to training and mentoring her team, equipping them with the necessary skills to excel in their roles. Her proficiency in Microsoft Office tools, particularly Microsoft Word, enhances her ability to communicate complex information clearly and effectively. As a strategic thinker and a proactive leader, Shanna Masters continues to make a significant impact at Elevance Health, driving transformative change that ultimately benefits both the organization and its clients.
