Shan G. currently serves as the Head of Go-To-Market (GTM), Quote-to-Cash (QTC), and Finance Business Enablement at Zoom, where he leverages over 24 years of extensive experience in digital transformation within Fortune 500 organizations. His role is pivotal in driving the company's Unified Communication as...
Shan G. currently serves as the Head of Go-To-Market (GTM), Quote-to-Cash (QTC), and Finance Business Enablement at Zoom, where he leverages over 24 years of extensive experience in digital transformation within Fortune 500 organizations. His role is pivotal in driving the company's Unified Communication as a Service (UCaaS) strategy, focusing on enhancing customer experience (CX) and partner experience (PX) through innovative solutions. Shan's expertise in software development and the Google Cloud Platform (GCP) allows him to spearhead key projects that streamline operations and foster recurring revenue growth, particularly in the fast-evolving landscape of e-commerce and subscription-based business models.
Under his leadership, Shan has successfully launched several SaaS products from concept to go-live, demonstrating his ability to manage cross-functional teams effectively. His talent management skills are instrumental in cultivating a high-performing workforce that is agile and responsive to market demands. Shan’s approach to influence others and drive change is complemented by his deep understanding of DevOps practices, which ensure that development and operational teams work in harmony to deliver exceptional results.
Key projects that Shan has led include the implementation of advanced quote-to-cash processes that enhance revenue recognition and streamline renewals, significantly improving operational efficiency. His commitment to skills development and continuous improvement not only empowers his team but also positions Zoom as a leader in the competitive landscape of unified communications. As Shan continues to navigate the complexities of digital transformation, his strategic vision and technology leadership remain critical to Zoom's ongoing success and innovation.
