Shailendra Singh serves as the Vice President of IT at Fiserv, where he plays a pivotal role in driving business transformation initiatives that enhance customer success across the organization. With a solid foundation in program and product management, Shailendra has successfully led the implementation of...
Shailendra Singh serves as the Vice President of IT at Fiserv, where he plays a pivotal role in driving business transformation initiatives that enhance customer success across the organization. With a solid foundation in program and product management, Shailendra has successfully led the implementation of advanced Accounts Receivable (AR) applications that are seamlessly integrated with Enterprise Resource Planning (ERP) systems. This integration has not only streamlined operations but has also unlocked significant value through automation, particularly in optimizing order-to-cash processes.
In his current role, Shailendra is accountable for managing delivery ownership and overseeing the Project Management Office (PMO), ensuring that all initiatives align with customer satisfaction goals. His leadership extends to nurturing relationships with a diverse range of stakeholders, including customers, sales teams, product teams, and engineers, fostering a collaborative environment that drives innovation. Central to his responsibilities is project leadership, where he leverages his expertise in solutions delivery and business process improvement to implement effective strategies that meet client needs.
Shailendra's extensive skill set includes proficiency in REST APIs, Software as a Service (SaaS), and global delivery methodologies, which he utilizes to enhance client delivery and ensure robust disaster recovery plans are in place. His commitment to requirements gathering and information technology best practices positions him as a key player in Fiserv's mission to deliver exceptional service and transformative solutions to its clients. Through his strategic vision and hands-on approach, Shailendra continues to make a significant impact on the organization and the broader financial technology landscape.
