Shai Kfir is an accomplished Production Operations Manager at Wix.com, where he leverages his extensive experience in the internet industry to drive operational excellence and enhance customer satisfaction. With a robust background in web application development and a passion for people development, Shai excels in...
Shai Kfir is an accomplished Production Operations Manager at Wix.com, where he leverages his extensive experience in the internet industry to drive operational excellence and enhance customer satisfaction. With a robust background in web application development and a passion for people development, Shai excels in managing global technical support teams that span across multiple locations, including Dublin, Kyiv, Tel Aviv, and various sites in the United States. His leadership of 60-80 team members is characterized by a commitment to fostering a collaborative environment that encourages innovation and professional growth.
In his current role, Shai is pivotal in identifying, assessing, and escalating customer-facing production bugs, ensuring that issues are addressed promptly and effectively. His close collaboration with R&D, Operations, and product groups allows him to optimize processes and implement strategic initiatives that enhance service delivery. By creating and monitoring key performance indicators (KPIs) and metrics, Shai not only tracks team performance but also aligns operational goals with the broader vision of Wix.com.
Shai's technical expertise in software development, particularly in Java and JavaScript, complements his managerial skills, enabling him to bridge the gap between technical teams and customer support. His proficiency in Scrum methodologies and software engineering principles ensures that projects are delivered efficiently and effectively. As a self-learner and mentor, Shai is dedicated to nurturing the next generation of tech professionals, sharing his knowledge in object-oriented programming (OOP) and software design. Through his strategic insights and hands-on approach, Shai Kfir continues to make a significant impact at Wix.com, driving both team success and customer satisfaction.
