Sergio Gonzalez is a dynamic Business Development Manager at Lubaphtel, where he leverages over five years of expertise in call center management and business development within the competitive landscape of real estate services in the U.S. market. In his current role, Sergio is instrumental in...
Sergio Gonzalez is a dynamic Business Development Manager at Lubaphtel, where he leverages over five years of expertise in call center management and business development within the competitive landscape of real estate services in the U.S. market. In his current role, Sergio is instrumental in driving strategic initiatives that enhance operational efficiency and customer satisfaction. His responsibilities encompass overseeing the daily operations of the call center, where he ensures that performance metrics align with the company’s growth objectives.
One of Sergio's key projects involves the implementation of advanced CRM integration systems that streamline communication and improve customer relationship management. By creating comprehensive reports and scorecards, he sets clear KPI goals that not only evaluate the call center's performance but also identify areas for improvement. His analytical skills, particularly in MySQL and Microsoft Excel, allow him to extract actionable insights from data, fostering a culture of continuous improvement within the team.
Sergio's expertise extends to digital marketing and customer retention strategies, where he employs innovative techniques to enhance client engagement and loyalty. His proficiency in coaching and technical support ensures that team members are equipped with the necessary skills to deliver exceptional customer service. As a remote worker since March 2018, Sergio has adeptly navigated the challenges of a virtual environment, demonstrating strong negotiation skills and a commitment to fostering collaborative relationships. Through his leadership, Lubaphtel continues to solidify its position as a leader in providing top-notch call center solutions tailored to the evolving needs of the real estate sector.
