Sergio Correa currently serves as the Operations & Technology Director at Toyota Financial Services Colombia, where he leverages his extensive international experience to drive innovation and operational excellence across the organization. In this pivotal role, Sergio is accountable for overseeing consumer credit operations, collections, salvage,...
Sergio Correa currently serves as the Operations & Technology Director at Toyota Financial Services Colombia, where he leverages his extensive international experience to drive innovation and operational excellence across the organization. In this pivotal role, Sergio is accountable for overseeing consumer credit operations, collections, salvage, customer experience, and technology departments. His strategic vision is instrumental in enhancing the overall customer journey, ensuring that every touchpoint reflects Toyota's commitment to quality and service.
One of Sergio's key projects involves the implementation of advanced analytics in credit analysis and risk management, enabling more accurate forecasting and decision-making processes. By integrating cutting-edge technology into the credit cycle, he has successfully improved portfolio management and enhanced underwriting practices, significantly reducing risk exposure while optimizing profitability. His expertise in collections and loss mitigation has also led to the development of innovative strategies that not only improve recovery rates but also foster positive customer relationships.
A passionate leader, Sergio is known for his resilience and ability to influence teams through change management initiatives. He actively promotes a culture of continuous learning and development, empowering his team to embrace challenges and drive impactful projects. His proficiency in project management and business strategy ensures that all initiatives align with Toyota's overarching goals, positioning the company as a leader in the automotive finance sector. With a strong focus on customer experience and operational efficiency, Sergio Correa is dedicated to transforming Toyota Financial Services Colombia into a benchmark for excellence in the industry.
