As a Senior Project Manager specializing in Bill Payment Solutions at Fiserv, Seren plays a pivotal role in driving innovation and efficiency within the financial services sector. With a robust background as a Certified Project Management Professional (PMP), Professional Scrum Master (PSM 1), and Scrum...
As a Senior Project Manager specializing in Bill Payment Solutions at Fiserv, Seren plays a pivotal role in driving innovation and efficiency within the financial services sector. With a robust background as a Certified Project Management Professional (PMP), Professional Scrum Master (PSM 1), and Scrum Product Owner (PSPO 1), Seren expertly navigates the complexities of managing multifaceted projects that involve new product launches, diverse technical teams, and a multitude of stakeholders.
In her current role, Seren has successfully orchestrated and executed high-impact Bill Payment projects for leading solutions such as CheckFreePay and BillMatrix. Her strategic approach ensures that projects adhere to established PMO procedures while meeting customer requirements and enhancing user experience. Seren's adeptness in relationship building and business analysis allows her to foster strong partnerships with channel partners and contact centers, ensuring seamless communication and collaboration throughout the project lifecycle.
Key achievements include streamlining project workflows, which have led to improved operational efficiency and customer satisfaction. Seren's problem-solving skills, combined with her proficiency in Microsoft Office and public speaking, empower her to present complex ideas clearly and effectively to both technical and non-technical audiences. As a fully work-authorized professional with no need for visa sponsorship, Seren is committed to driving the success of Fiserv's Bill Payment Solutions, leveraging her extensive IT experience to deliver innovative solutions that meet the evolving needs of the financial services industry.
