Scott Lerner serves as the Senior Vice President of Global Services at Akamai Technologies, where he leads a dynamic team of over 2,300 professionals dedicated to delivering exceptional customer outcomes. With a robust background in the internet industry, Scott has cultivated a wealth of expertise...
Scott Lerner serves as the Senior Vice President of Global Services at Akamai Technologies, where he leads a dynamic team of over 2,300 professionals dedicated to delivering exceptional customer outcomes. With a robust background in the internet industry, Scott has cultivated a wealth of expertise in customer technical support, professional services, and operations management. His leadership philosophy centers on building trust and fostering a collaborative environment, which has been instrumental in driving product adoption and enhancing service delivery across the organization.
Under Scott's guidance, the Global Services Organization has embarked on several key projects aimed at optimizing customer experiences and ensuring seamless integration of Akamai’s enterprise software solutions. By leveraging cloud computing technologies and implementing strategic planning initiatives, Scott has positioned his team to not only meet but exceed customer expectations. His commitment to mentoring and leadership development has empowered team members to excel in their roles, resulting in a culture of continuous improvement and innovation.
Scott’s strategic vision extends beyond immediate service delivery; he is focused on long-term personal development and team building, ensuring that each member of his organization is equipped with the skills and knowledge necessary to thrive in a rapidly evolving digital landscape. As Akamai continues to expand its footprint in the global market, Scott’s leadership will be pivotal in navigating the complexities of customer engagement and driving the company’s mission to maximize product adoption and deliver world-class solutions.
