Scott Hartung serves as the Director of Customer Success at SageNet, where he leads a dynamic team of 13 Customer Success Program Managers dedicated to enhancing client satisfaction and operational efficiency. With a strong focus on delivering exceptional customer experiences, Scott is instrumental in driving...
Scott Hartung serves as the Director of Customer Success at SageNet, where he leads a dynamic team of 13 Customer Success Program Managers dedicated to enhancing client satisfaction and operational efficiency. With a strong focus on delivering exceptional customer experiences, Scott is instrumental in driving initiatives that improve operational handoffs and streamline process flows within the matrix organization. His expertise in process improvement and operations management allows him to develop innovative workflows that not only enhance productivity but also yield significant cost savings for the organization.
Scott’s collaborative approach is a hallmark of his leadership style, as he works closely with multiple departments to automate client reporting and activity tracking. This cross-functional collaboration ensures that SageNet’s clients receive timely and accurate insights, empowering them to make informed decisions. His commitment to training delivery and field supervision has fostered a culture of continuous improvement within his team, enabling them to meet and exceed client expectations consistently.
In addition to his operational acumen, Scott possesses exceptional written communication skills that enhance his ability to articulate complex concepts clearly and effectively. His strategic mindset and project management capabilities enable him to oversee critical projects from inception to completion, ensuring that all initiatives align with client goals and are delivered on time. As a self-motivated professional with a passion for developing people, Scott Hartung is not only a leader but also a catalyst for success at SageNet, driving initiatives that create lasting value for clients and the organization alike.
