Scott Edwards is a seasoned professional with over 17 years of experience in delivering exceptional service within the IT industry, currently serving as the Service Delivery Manager and Senior Account Manager for Contingent Workforce Solutions at CAI. His extensive background includes more than 12 years...
Scott Edwards is a seasoned professional with over 17 years of experience in delivering exceptional service within the IT industry, currently serving as the Service Delivery Manager and Senior Account Manager for Contingent Workforce Solutions at CAI. His extensive background includes more than 12 years of successfully implementing and managing client-facing IT Managed Service Provider (MSP) programs, particularly within the public sector across multiple states in the U.S. This wealth of experience has equipped Scott with a deep understanding of the complexities and nuances involved in managing contingent workforce solutions, particularly in environments with stringent compliance and regulatory requirements.
In his current role, Scott has played a pivotal role in facilitating the implementation of MSP programs, where he has established streamlined processes for the release of requirements, candidate screening, and the entire candidate engagement lifecycle—from onboarding to the end of engagement. His proactive approach to contract management ensures that he serves as the primary point of contact for clients, adeptly handling issue escalation and resolution, risk avoidance, and adherence to contractual SLAs. Scott's ability to drive operational excellence is complemented by his expertise in resource management, staffing services, and business analysis, making him a valuable asset in optimizing workforce strategies.
Key projects under his leadership have involved overseeing MSP account management teams that support programs with combined annual spends exceeding significant thresholds, showcasing his capability to manage large-scale operations effectively. Scott’s proficiency with tools such as Applicant Tracking Systems and his strategic insight into staffing solutions have further solidified his reputation as a trusted advisor in the IT staffing landscape. His commitment to fostering strong client relationships and delivering tailored solutions continues to drive success for CAI and its clients in the ever-evolving contingent workforce market.
