Saurabh Seth serves as the Head of Client Relationship Management and Centre of Excellence at GAR Infobahn, where he leverages his extensive expertise in customer experience and operational management to drive exceptional client engagement and satisfaction. With a strong focus on exceeding guest expectations, Saurabh...
Saurabh Seth serves as the Head of Client Relationship Management and Centre of Excellence at GAR Infobahn, where he leverages his extensive expertise in customer experience and operational management to drive exceptional client engagement and satisfaction. With a strong focus on exceeding guest expectations, Saurabh oversees a diverse portfolio that includes facility management, food and beverage retail, and end-to-end operations for food courts. His role encompasses not only the strategic management of client relationships but also the implementation of innovative solutions that enhance service delivery and operational efficiency.
Saurabh's leadership is characterized by a business-oriented approach that emphasizes nurturing employees and fostering a culture of excellence. He is adept at managing P&L responsibilities, ensuring that all operations align with financial objectives while delivering outstanding customer experiences. His hands-on experience in promotional branding—both above-the-line (ATL) and below-the-line (BTL)—coupled with his proficiency in digital and print marketing, allows him to effectively position GAR Infobahn in a competitive landscape.
Key projects under Saurabh's direction include the optimization of soft services and the enhancement of customer satisfaction metrics across various touchpoints. His versatility and "YES, I can do" attitude empower his team to tackle challenges head-on, driving continuous improvement in service delivery. With a keen eye for aesthetics and a strategic mindset in debt collection and budgeting, Saurabh Seth is not only committed to achieving operational excellence but also to creating memorable experiences that resonate with clients and guests alike.
