Saumil Shah currently serves as the Vice President of Engineering & Delivery at Haptik, where he plays a pivotal role in driving the success of the engineering and delivery teams. With a robust background in building and shipping end-to-end, large-scale consumer and enterprise-grade software, Saumil...
Saumil Shah currently serves as the Vice President of Engineering & Delivery at Haptik, where he plays a pivotal role in driving the success of the engineering and delivery teams. With a robust background in building and shipping end-to-end, large-scale consumer and enterprise-grade software, Saumil combines his technical expertise with strong leadership skills to foster a culture of innovation and excellence. His responsibilities encompass overseeing the engineering team, which is dedicated to developing a world-class platform that empowers businesses to design, build, and maintain Intelligent Virtual Assistants (IVAs), real-time conversation metrics, and live agent-chat solutions.
Under Saumil's guidance, the team has successfully executed several key projects that have significantly enhanced Haptik's product offerings, enabling clients to streamline customer interactions and improve overall user experience. His hands-on approach and ability to manage cross-functional teams ensure that projects align with the company's strategic roadmap, driving timely and effective delivery. Saumil's proficiency in technologies such as PHP, jQuery, and RESTful APIs, combined with his expertise in SaaS development, positions him as a leader in the rapidly evolving landscape of conversational AI.
A fast learner with outstanding analytical skills, Saumil is adept at identifying opportunities for process improvement and performance management within the engineering team. His commitment to fostering collaboration and communication across groups has been instrumental in building a cohesive team that consistently meets and exceeds organizational goals. As Haptik continues to expand its footprint in the AI-driven customer engagement space, Saumil's vision and leadership will undoubtedly play a crucial role in shaping the future of the company.
