Satty Virdi serves as a Senior Principal Product Success Manager at ServiceNow, where he leverages his extensive background in IT service delivery and client relationship management to drive customer success and satisfaction. With a solid foundation in physics, Satty combines analytical thinking with a deep...
Satty Virdi serves as a Senior Principal Product Success Manager at ServiceNow, where he leverages his extensive background in IT service delivery and client relationship management to drive customer success and satisfaction. With a solid foundation in physics, Satty combines analytical thinking with a deep understanding of business dynamics, enabling him to provide exceptional support to business managers and stakeholders. His role involves collaborating closely with customers, product management, sales, and professional services teams to align customer goals with ServiceNow's innovative solutions.
Satty is instrumental in defining success criteria and ensuring that customers achieve their desired outcomes, ultimately enhancing their overall experience with the platform. His expertise in ITIL frameworks and change management allows him to navigate complex service desk operations and incident management processes, ensuring that clients receive seamless support and effective solutions tailored to their needs.
Currently, Satty is leading key projects that focus on optimizing service delivery and fostering strong business relations, which are critical for driving customer loyalty and retention. His proactive approach to recruiting and outsourcing also contributes to building a robust talent pipeline that supports ServiceNow's growth and service excellence. By integrating disaster recovery strategies and infrastructure management into his projects, Satty ensures that clients are not only prepared for challenges but can also thrive in an ever-evolving technological landscape. Through his strategic insights and commitment to customer success, Satty Virdi continues to add significant value to ServiceNow and its clientele.
