As the Executive Vice President of Customer Success and Operations at Now®, Sarah Rettker plays a pivotal role in shaping the company's customer-centric culture and driving strategic initiatives that propel growth. With over a decade of experience in customer service and operations, Sarah leverages her...
As the Executive Vice President of Customer Success and Operations at Now®, Sarah Rettker plays a pivotal role in shaping the company's customer-centric culture and driving strategic initiatives that propel growth. With over a decade of experience in customer service and operations, Sarah leverages her expertise in business strategy and cross-functional team leadership to implement innovative solutions that align internal processes with the dynamic needs of customers. Her commitment to excellence is reflected in impressive metrics, including a customer satisfaction score (CSAT) of 97%, a remarkable 136% year-over-year revenue growth, and a net dollar retention rate of 123%.
Currently, Sarah is spearheading several key projects aimed at enhancing customer engagement and operational efficiency. By fostering a culture of continuous improvement, she ensures that her teams are equipped with the tools and insights necessary to exceed customer expectations. Her strategic planning capabilities enable her to anticipate market trends and adapt the company's offerings accordingly, ensuring that Now® remains at the forefront of the industry.
In addition to her operational leadership, Sarah is dedicated to coaching and developing talent within her organization. She believes that empowering her team not only drives individual performance but also cultivates a collaborative environment that fosters innovation. Her executive presence and ability to build strong relationships with stakeholders, including board members, further enhance her effectiveness in executing the company's vision. As she continues to lead Now® through its next phase of growth, Sarah remains committed to elevating customer service standards and reinforcing the company's reputation as a leader in customer success.
