As the Operations Manager at Tallen, Sarah O. leverages over 13 years of extensive experience in customer service management and sales to drive operational excellence and enhance team performance. In her current role, she is responsible for assigning and monitoring workloads for her direct reports,...
As the Operations Manager at Tallen, Sarah O. leverages over 13 years of extensive experience in customer service management and sales to drive operational excellence and enhance team performance. In her current role, she is responsible for assigning and monitoring workloads for her direct reports, ensuring that each team member is effectively engaged in transactional tasks that align with the company's strategic goals. Sarah's exceptional personnel skills enable her to cultivate a collaborative environment, fostering talent development that meets both current and future operational needs.
One of Sarah's key projects involves the development of robust operations systems that streamline product handling and optimize equipment utilization. By evaluating existing policies and procedures, she has successfully implemented processes for inventory management and product receipt, significantly improving efficiency and reducing operational bottlenecks. Her strategic thinking and expertise in mortgage servicing have also been instrumental in refining customer experience initiatives within the contact center operations, ensuring that clients receive timely and effective support.
Sarah's commitment to quality assurance and training has resulted in the establishment of a high-performing team that consistently meets and exceeds performance metrics. Her ability to manage complaints effectively and enhance customer satisfaction has not only strengthened client relationships but has also positioned Tallen as a leader in the industry. With a focus on continuous improvement and operational excellence, Sarah O. remains dedicated to driving success for her team and the organization as a whole.
