As a Senior Product Owner at Blue Cross NC, Sarah McCandless is at the forefront of transforming healthcare delivery through innovative technology solutions. With a deep-seated passion for helping others, Sarah leverages her expertise in product design and innovation to enhance the user experience for...
As a Senior Product Owner at Blue Cross NC, Sarah McCandless is at the forefront of transforming healthcare delivery through innovative technology solutions. With a deep-seated passion for helping others, Sarah leverages her expertise in product design and innovation to enhance the user experience for Service Operations, Members, and Providers on the Genesys Cloud telephony platform. Her role encompasses the ownership of the business plan for platform implementations, where she skillfully navigates financial modeling, KPI monitoring, and value realization to ensure that projects not only meet but exceed stakeholder expectations.
Sarah’s commitment to clinical transformation within health systems is evident in her collaborative approach, working closely with both business and technology partners to identify and implement improvements that drive efficiency and effectiveness. Her proficiency in project management and communication enables her to articulate complex ideas clearly, fostering a culture of innovation and continuous improvement. By utilizing her strong analytical skills and expertise in data analysis, Sarah is able to derive actionable insights that inform strategic decisions, ultimately delivering significant value to customers and the broader community.
In addition to her technical skills, Sarah is adept at time management and public speaking, allowing her to effectively lead cross-functional teams and engage stakeholders at all levels. Her holistic understanding of the healthcare landscape, combined with her dedication to problem-solving, positions her as a pivotal figure in advancing Blue Cross NC’s mission to provide accessible, high-quality healthcare solutions. Through her work, Sarah not only drives product innovation but also champions a patient-centered approach that prioritizes the needs of individuals and communities alike.