As the Vice President of Customer Care at CBORD, Sarah Hayes leverages her extensive 20 years of experience in the technology sector to drive operational excellence and enhance customer satisfaction. With a remarkable 15-year tenure at CBORD, Sarah has cultivated a deep understanding of the...
As the Vice President of Customer Care at CBORD, Sarah Hayes leverages her extensive 20 years of experience in the technology sector to drive operational excellence and enhance customer satisfaction. With a remarkable 15-year tenure at CBORD, Sarah has cultivated a deep understanding of the unique challenges and opportunities within the industry. Her leadership is characterized by a commitment to continuous improvement, ensuring that the customer experience is not just maintained but consistently elevated.
Under Sarah's guidance, the Customer Care team has embarked on several key projects aimed at streamlining processes and enhancing service delivery. One notable initiative involves the implementation of advanced customer relationship management (CRM) tools that facilitate real-time feedback and data analysis, enabling the team to respond swiftly to customer needs and concerns. This proactive approach has significantly boosted customer loyalty and satisfaction metrics, reflecting Sarah's strategic planning and program management expertise.
Sarah's adeptness at cross-functional collaboration is evident in her partnerships with product development and marketing teams, where she champions the voice of the customer in shaping new offerings and enhancements. Her skills in leadership and budget management empower her to cultivate a high-performing team that is not only equipped to meet current demands but is also prepared for future challenges. By fostering a culture of accountability and empowerment, Sarah ensures that her team is aligned with CBORD's mission to deliver exceptional customer experiences, making her a pivotal figure in the company's ongoing success.
