Sarah Fox is a distinguished Partner & Managing Consultant at McIntosh & Associates, LLC, where she leverages her extensive expertise in call center consulting to drive transformative change in customer care operations. Based in Dallas, Texas, Sarah has carved out a niche in the industry...
Sarah Fox is a distinguished Partner & Managing Consultant at McIntosh & Associates, LLC, where she leverages her extensive expertise in call center consulting to drive transformative change in customer care operations. Based in Dallas, Texas, Sarah has carved out a niche in the industry by specializing in process design, documentation, and training tailored specifically for contact centers. Her role involves not only overseeing key projects but also mentoring a team of consultants to ensure the delivery of high-quality service to clients.
At McIntosh & Associates, Sarah has spearheaded several high-impact initiatives aimed at enhancing operational efficiency and customer satisfaction. One of her notable projects involved the comprehensive redesign of a major client’s quality assurance process, which resulted in a 25% increase in customer satisfaction scores within six months. Her proficiency in performance management and benchmarking allows her to implement data-driven strategies that align with business objectives, ensuring that clients achieve measurable results.
In addition to her project management skills, Sarah is adept at developing and managing customer satisfaction surveys that provide actionable insights into client experiences. Her expertise in RFP development has also enabled numerous organizations to secure contracts that align with their strategic goals. With a strong foundation in change management and business strategy, Sarah is committed to fostering a culture of continuous improvement within the customer care industry. Her leadership and dedication to excellence make her an invaluable asset to both her clients and the McIntosh & Associates team.
