Sara Graham is a dynamic Manager of Retrieval Partner Engagement at Episource, where she leverages over a decade of operational leadership experience to drive significant enhancements in efficiency and revenue generation. In her current role, Sara directs a dedicated team of Vendor Managers, overseeing a...
Sara Graham is a dynamic Manager of Retrieval Partner Engagement at Episource, where she leverages over a decade of operational leadership experience to drive significant enhancements in efficiency and revenue generation. In her current role, Sara directs a dedicated team of Vendor Managers, overseeing a critical segment of the business that accounts for 30% of overall success. This involves managing an impressive volume of 2 million member chart requests from providers and vendors, ensuring that her team consistently meets or exceeds stringent project service level agreements (SLAs) and internal key performance indicators (KPIs).
Sara’s expertise in process improvement is evident in her successful initiatives that have dramatically reduced costs per unit from $6 to just $1. By implementing automation strategies and restructuring her team, she has not only streamlined operations but also fostered a culture of continuous improvement. Her commitment to operational excellence is complemented by her strong communication skills, which enable her to effectively engage stakeholders in collaborative process improvement initiatives.
In addition to her technical competence in managing complex operations, Sara's proficiency in lean thinking principles has been instrumental in identifying inefficiencies and optimizing workflows. Her ability to align client requirements with organizational goals ensures that her team delivers exceptional service while achieving financial objectives. With a keen focus on account management and a thorough understanding of the healthcare landscape, Sara Graham continues to be a pivotal force in driving Episource’s success and enhancing the overall client experience.
