Santosh Jukar is a seasoned Senior Management Professional at Charter Communications, where he serves as the Senior Director, playing a pivotal role in driving the company's vision for digital adoption and enhancing customer self-care capabilities. With a robust background in program management and enterprise architecture,...
Santosh Jukar is a seasoned Senior Management Professional at Charter Communications, where he serves as the Senior Director, playing a pivotal role in driving the company's vision for digital adoption and enhancing customer self-care capabilities. With a robust background in program management and enterprise architecture, Santosh has successfully led transformative initiatives that have significantly improved operational efficiency and customer satisfaction. His strategic approach has resulted in a remarkable increase in employee engagement, with the team-building efforts elevating the employee ratio from 10% to 40% over just two years.
Under his leadership, Charter has achieved a 15% reduction in operational costs while consistently delivering on a comprehensive roadmap of self-care features, including innovative solutions like service appointments and tech trackers. Santosh's expertise in software development and service-oriented architecture has been instrumental in integrating complex systems and streamlining processes, ensuring that projects are completed on time and within budget, even in challenging circumstances.
Santosh is not only adept at vendor management and business analysis but is also passionate about fostering cross-organizational collaboration to resolve issues effectively. His unique blend of technical acumen and leadership skills enables him to navigate the complexities of the telecommunications industry, driving results that align with Charter's growth targets. As he continues to champion digital transformation, Santosh remains committed to enhancing the customer experience and positioning Charter Communications as a leader in self-service technology.
