Santanu Ghosh is a seasoned Service Delivery Manager at Tata Consultancy Services (TCS), bringing over 17 years of extensive experience in the IT sector, with a particular focus on Project Management. With a decade dedicated to leading diverse projects, Santanu has honed his expertise in...
Santanu Ghosh is a seasoned Service Delivery Manager at Tata Consultancy Services (TCS), bringing over 17 years of extensive experience in the IT sector, with a particular focus on Project Management. With a decade dedicated to leading diverse projects, Santanu has honed his expertise in managing complex business applications, particularly within the Banking and Financial Services domain. His current role involves overseeing service delivery for Barclays USCB, where he applies his deep knowledge of financial systems, credit card business, and insurance domains to drive operational excellence and enhance client satisfaction.
Santanu's proficiency in Design Thinking and Project Management enables him to implement innovative solutions that align with business objectives while ensuring optimal resource utilization. He is adept at navigating the intricacies of the Software Development Life Cycle (SDLC), facilitating effective requirements gathering, and managing transitions to ensure seamless project execution. His commitment to process improvement has led to significant advancements in service delivery efficiency and quality.
Key projects under Santanu's leadership have included the implementation of CardPac systems, where he successfully managed cross-functional teams to deliver high-impact solutions that meet stringent regulatory requirements. His strategic approach to IT strategy and release management has not only streamlined operations but also enhanced the overall customer experience. With a strong foundation in accounts receivable collections and team management, Santanu continues to be a pivotal force in driving TCS's success in the competitive landscape of financial services.
