Sandy Tapia is a dedicated professional with a rich tapestry of experience spanning over a decade in management, credit, and collections. With a robust background in the financial services sector, Sandy honed her skills during her five-year tenure at Citigroup, where she developed a keen...
Sandy Tapia is a dedicated professional with a rich tapestry of experience spanning over a decade in management, credit, and collections. With a robust background in the financial services sector, Sandy honed her skills during her five-year tenure at Citigroup, where she developed a keen understanding of credit operations and customer service excellence. Her expertise in managing collections for both personal and business accounts has equipped her with a comprehensive grasp of financial compliance and customer satisfaction strategies, making her a valuable asset in any organization.
In addition to her financial experience, Sandy's role as a live-at-home caregiver for her mother, who suffered from dementia, has enriched her skill set in empathy, patience, and crisis management. This experience not only highlights her personal dedication but also underscores her ability to navigate challenging situations with compassion and resilience. Sandy’s hands-on approach and commitment to learning have been pivotal in her professional journey, allowing her to adapt and thrive in various environments.
Sandy's involvement in the U.S. Census through Convergys in 2009 further showcases her versatility and ability to engage with diverse populations, enhancing her communication skills and understanding of government operations. With a strong foundation in hiring practices, call center management, and customer service, Sandy is well-prepared to take on new challenges. Her passion for continuous learning and improvement positions her as a proactive contributor in any future endeavors, ready to leverage her extensive experience in a dynamic work environment.
