Sandra De Oliveira serves as the Homeowner Service Liaison at Global Resort Homes, leveraging her extensive 29 years of customer service experience to enhance the overall guest and homeowner experience. In her current role, Sandra is instrumental in bridging communication between the company and foreign...
Sandra De Oliveira serves as the Homeowner Service Liaison at Global Resort Homes, leveraging her extensive 29 years of customer service experience to enhance the overall guest and homeowner experience. In her current role, Sandra is instrumental in bridging communication between the company and foreign homeowners, ensuring that their needs are met with precision and care. Her dedication to quality service is evident as she actively works to bring in new business by securing owner contracts, which is vital for the growth and sustainability of the company.
One of Sandra's key projects involves the meticulous review of monthly statements before they are released, ensuring accuracy and transparency for homeowners. This attention to detail not only fosters trust but also reinforces the company’s commitment to high standards of service. Additionally, she plays a pivotal role in the Express Check-In/Check-Out process, stepping in to assist at the front desk when needed, showcasing her versatility and team spirit.
Sandra's expertise extends beyond customer service; she is also adept in general accounting, which allows her to navigate financial aspects seamlessly. Her proficiency in multiple languages, including Portuguese and Spanish, enhances her ability to connect with a diverse clientele, further elevating customer satisfaction. Moreover, she has taken the initiative to build and manage the company’s Expedia website, ensuring that all resorts are accurately represented with engaging pictures, competitive pricing, and compelling descriptions. Through her multifaceted skill set and unwavering commitment to excellence, Sandra De Oliveira continues to make a significant impact at Global Resort Homes, driving both customer satisfaction and business growth.
