Samantha Metcoff serves as the Head Consultant at Key Performance Consultants, LLC, leveraging her extensive 17 years of experience in the behavioral health sector to drive transformative change in Substance Use Disorder (SUD) and Mental Health facilities. With a robust background in marketing and admissions...
Samantha Metcoff serves as the Head Consultant at Key Performance Consultants, LLC, leveraging her extensive 17 years of experience in the behavioral health sector to drive transformative change in Substance Use Disorder (SUD) and Mental Health facilities. With a robust background in marketing and admissions management, Samantha excels in developing and restructuring call centers, ensuring that operational efficiencies are maximized through meticulous systems management. Her expertise lies in building high-performing admissions departments, where she focuses on creating streamlined processes and procedures that enhance reporting accuracy and optimize team performance.
At Key Performance Consultants, Samantha is currently spearheading several key projects aimed at elevating the standards of admissions practices across various facilities. She is dedicated to implementing data-driven strategies that not only improve operational workflows but also enhance patient engagement and retention. By utilizing her skills in data analysis and Lean Six Sigma methodologies, she identifies areas for improvement and fosters a culture of continuous development within teams.
Samantha’s commitment to quality and compliance ensures that the facilities she consults for not only meet regulatory standards but also provide exceptional care. Her leadership in education and training empowers staff to embrace change management principles, ultimately leading to improved outcomes for clients. With a focus on harm reduction and drug awareness education, she is passionate about equipping organizations with the tools necessary to navigate the complexities of behavioral health. Through her strategic vision and hands-on approach, Samantha Metcoff is making a significant impact in the field, helping organizations achieve optimal success and return on investment in their admissions processes.
