Samantha Johnson serves as the Senior Vice President and Director of IT Service Management at SouthState Bank, where she adeptly navigates the complex interplay of people, process, and technology. With a keen focus on transformational change, Samantha leads her team in identifying and addressing gaps...
Samantha Johnson serves as the Senior Vice President and Director of IT Service Management at SouthState Bank, where she adeptly navigates the complex interplay of people, process, and technology. With a keen focus on transformational change, Samantha leads her team in identifying and addressing gaps within the IT organization, ensuring that systems and practices are not only efficient but also user-centric. Her expertise encompasses a broad spectrum of IT service management disciplines, including Configuration Management Database (CMDB), Asset Management, Change Management, and Knowledge Management.
Under her leadership, key projects have centered around enhancing the user experience by streamlining communication and documentation processes. Samantha’s commitment to continuous improvement is evident in her proactive approach to problem management and data analysis, which allows her team to anticipate challenges and implement effective solutions. Her skills in knowledge management are particularly noteworthy, as they enable her to foster an environment of collaboration and information sharing that empowers employees across the organization.
Samantha’s background in teller operations and customer service further enriches her perspective, allowing her to align IT initiatives with the bank’s overarching goals of exceptional client service and operational excellence. By leveraging her proficiency in tools like Microsoft Excel and her strong administrative capabilities, she ensures that SouthState Bank remains at the forefront of technological advancements while maintaining the highest standards of confidentiality and data integrity. Through her visionary leadership, Samantha Johnson is not just transforming IT service management; she is shaping the future of banking technology at SouthState Bank.
