Sam Njoroge serves as the Senior Director of Product Management at RingCentral, where he leverages over 20 years of extensive experience in digital commerce and telecommunications to drive innovation and operational excellence. In his current role, Sam is at the helm of managing the SaaS-based...
Sam Njoroge serves as the Senior Director of Product Management at RingCentral, where he leverages over 20 years of extensive experience in digital commerce and telecommunications to drive innovation and operational excellence. In his current role, Sam is at the helm of managing the SaaS-based quote-to-cash ecosystem, which encompasses critical components such as quoting, ordering, billing, product catalog management, payment integration, data warehousing, and fraud controls. His leadership directly supports RingCentral’s Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) offerings, ensuring that they remain competitive and aligned with market demands across all channels.
Sam's expertise in software product management and digital strategy is complemented by his strong analytical skills, enabling him to identify emerging trends and opportunities within the telecommunications landscape. His proficiency in KYC verification and technology management further enhances his ability to develop robust solutions that not only streamline operations but also enhance customer experiences. By focusing on BSS (Business Support Systems) and OSS (Operational Support Systems), Sam plays a pivotal role in optimizing the backend processes that drive RingCentral's success.
Key projects under Sam's leadership include the integration of advanced payment systems and the implementation of comprehensive fraud control measures, which are critical in today’s digital economy. His commitment to innovation and excellence positions him as a thought leader in the industry, continually pushing the boundaries of what is possible in digital billing and telecommunications. Through his strategic vision and hands-on approach, Sam Njoroge is not only shaping the future of RingCentral but also contributing to the broader evolution of digital commerce solutions.
