Sakia Robertson serves as the Senior Vice President of Client Services at Payspan, Inc., where she leverages over two decades of experience in operations management to drive exceptional client satisfaction and operational excellence. In her current role, Sakia is at the forefront of client-facing operations,...
Sakia Robertson serves as the Senior Vice President of Client Services at Payspan, Inc., where she leverages over two decades of experience in operations management to drive exceptional client satisfaction and operational excellence. In her current role, Sakia is at the forefront of client-facing operations, overseeing critical departments such as the Project Management Office, Payer Relationship Management, and the Provider and Member Services Call Center. Her leadership is pivotal in ensuring that Payspan delivers seamless service and support in a fast-paced, high-volume environment.
Sakia's expertise in project management is complemented by her strategic approach to customer retention and relationship building, which has significantly enhanced client engagement and loyalty. She is known for her ability to creatively resolve complex operational challenges, ensuring that her teams are equipped to meet and exceed client expectations. Her commitment to driving results is evident in her initiatives aimed at optimizing production operations and enhancing call center development, where she fosters a culture of continuous improvement.
With strong communication skills and a talent for public speaking, Sakia effectively presents innovative solutions and operational strategies to both internal teams and external stakeholders. Her proficiency in tools such as Microsoft Office and her understanding of 401k processes further enhance her capability to manage diverse projects and initiatives. As a trusted leader, Sakia Robertson continues to shape the future of client services at Payspan, Inc., ensuring that the organization remains a leader in delivering value-driven solutions in the healthcare payment ecosystem.