Sacha BĂ©raud, as the Chief Technology Officer at Onepilot, is at the forefront of revolutionizing the customer support industry. With a keen focus on enhancing customer experience, Sacha leads a dynamic team that empowers over 200 e-merchants to outsource their customer care tickets seamlessly. Under...
Sacha BĂ©raud, as the Chief Technology Officer at Onepilot, is at the forefront of revolutionizing the customer support industry. With a keen focus on enhancing customer experience, Sacha leads a dynamic team that empowers over 200 e-merchants to outsource their customer care tickets seamlessly. Under his guidance, Onepilot has developed a robust platform that enables businesses to go live within a week, ensuring 100% flexibility and round-the-clock availability. This innovative approach not only streamlines customer interactions but also supports a multitude of channels, catering to a diverse clientele across multiple languages, including French, English, German, Spanish, and Canadian.
Sacha's expertise in web development, user experience, and mobile applications plays a pivotal role in shaping Onepilot's technology strategy. His proficiency in programming languages such as Java, JavaScript, and PHP, combined with his graphic design skills, allows him to oversee the creation of intuitive interfaces that enhance agent efficiency and customer satisfaction. Key projects under his leadership include the implementation of AI-driven tools that optimize ticket management and the integration of analytics to provide actionable insights for e-merchants.
With a vision to "dust off" the traditional customer support model, Sacha is committed to fostering a culture of innovation at Onepilot. His strategic initiatives not only improve operational efficiency but also elevate the overall quality of customer care, ensuring that businesses can focus on their core competencies while delivering exceptional service. As the industry continues to evolve, Sacha BĂ©raud remains a pivotal figure in driving the transformation of customer support into a more agile and responsive service.
