Sabia Mostafa serves as a Principal Coordinator at Capital One, where she plays a pivotal role in the Bank Fraud Investigations team. With her extensive expertise in fraud detection and claims management, Sabia is instrumental in safeguarding the bank's assets while ensuring a seamless customer...
Sabia Mostafa serves as a Principal Coordinator at Capital One, where she plays a pivotal role in the Bank Fraud Investigations team. With her extensive expertise in fraud detection and claims management, Sabia is instrumental in safeguarding the bank's assets while ensuring a seamless customer experience. Her strong customer service orientation and exceptional interpersonal skills enable her to effectively navigate complex situations, providing clarity and support to clients who may be facing distressing circumstances related to fraud.
In her current role, Sabia leads key projects aimed at enhancing fraud prevention strategies and optimizing operational efficiency. She is adept at analyzing fraud patterns and implementing proactive measures that not only mitigate risks but also educate customers on safeguarding their accounts. Her commitment to quality is evident in her consistent ability to meet and exceed team and departmental production targets, delivering strong output that aligns with Capital One's metrics for success.
As a mentor to both new hires and seasoned staff, Sabia shares her knowledge of call handling best practices, fostering a culture of continuous improvement within her team. Her leadership skills shine through as she trains employees on effective time management and account management techniques, ensuring that they are well-equipped to handle the demands of a fast-paced environment. Sabia’s dedication to employee training and development not only enhances team performance but also contributes to a more resilient and knowledgeable workforce at Capital One. Through her efforts, she exemplifies the bank's commitment to excellence in customer service and fraud prevention, making her a valuable asset to the organization.
