Rupen Philloura serves as the Director of Terminal Operations, Customer Service, and the Airport Operations Control Center (AOCC) at Miami International Airport (MIA), bringing over two decades of executive-level experience in the aviation sector. His extensive background encompasses both public and private sectors globally, making...
Rupen Philloura serves as the Director of Terminal Operations, Customer Service, and the Airport Operations Control Center (AOCC) at Miami International Airport (MIA), bringing over two decades of executive-level experience in the aviation sector. His extensive background encompasses both public and private sectors globally, making him a pivotal figure in enhancing operational efficiency and customer satisfaction at one of the busiest airports in the United States.
In his current role, Rupen has been instrumental in steering MIA through the unprecedented challenges posed by the COVID-19 pandemic. His leadership was crucial in achieving health accreditation from ACI World, positioning MIA as the second airport in North America to receive this recognition. This accomplishment not only underscores his commitment to safety and operational excellence but also reflects his ability to drive innovation and implement continuous improvements that yield measurable results.
Rupen oversees a dedicated team of approximately 200 employees within the Terminal Operations Department, where he emphasizes the importance of employee training and development to enhance customer service. His expertise in emergency management and flight safety ensures that MIA maintains high standards of operational readiness and responsiveness. Additionally, his strategic focus on customer service has led to the development of programs that prioritize passenger experience, making MIA a leader in the aviation industry.
As a forward-thinking aviation professional, Rupen continues to leverage his skills in aircraft maintenance, flight planning, and general aviation to foster a culture of excellence at Miami International Airport, ultimately driving business value and enhancing the airport's reputation on a global scale.
