Rose Jansen currently serves as a Member Services Representative at Navy Federal Credit Union, where she leverages her extensive expertise in customer relations and conflict management to enhance member experiences. In her role, Rose has taken the initiative to develop innovative methods for presenting manual...
Rose Jansen currently serves as a Member Services Representative at Navy Federal Credit Union, where she leverages her extensive expertise in customer relations and conflict management to enhance member experiences. In her role, Rose has taken the initiative to develop innovative methods for presenting manual updates, ensuring that her team maintains consistency and accuracy in their operations. This commitment not only streamlines processes but also fosters a positive environment for member interactions, which is crucial in the financial services industry.
One of Rose's key projects involves providing concise written updates that facilitate the seamless continuation of new business memberships. By meticulously documenting system notes, she ensures that all team members are aligned and informed, which is vital for maintaining operational efficiency. Additionally, Rose plays a proactive role in identifying potential risks associated with existing or new business memberships. Her clear and detailed descriptions submitted to the business risk team demonstrate her keen insight into risk management and her dedication to safeguarding the interests of both the credit union and its members.
Beyond her core responsibilities, Rose is adept at utilizing social media and web services to enhance community outreach and engagement. Her skills in editing and marketing allow her to effectively communicate the value of Navy Federal’s services to a broader audience. Furthermore, her experience in meeting facilitation and group management positions her as a motivating force within her team, driving collaboration and productivity. With a strong foundation in professional documentation, including procedure and policy manuals, Rose continues to contribute significantly to the operational success and member satisfaction at Navy Federal Credit Union.
