Ros Snowden is an accomplished Senior Product Manager at Certinia, where she leverages her extensive experience in the Customer Success, Human Capital Management (HCM), insurance, and financial sectors to drive innovative product development. In her current role, she reports directly to the VP of Product...
Ros Snowden is an accomplished Senior Product Manager at Certinia, where she leverages her extensive experience in the Customer Success, Human Capital Management (HCM), insurance, and financial sectors to drive innovative product development. In her current role, she reports directly to the VP of Product for CS Cloud, collaborating seamlessly with cross-functional teams including Research & Development, Professional Services, and Solutions. This collaborative approach enables Ros to create robust customer success solutions that not only enhance customer engagement but also ensure best practice motions are integrated within the Salesforce platform.
Ros is passionate about delivering exceptional customer experiences, and she excels at balancing the commercial needs of the business with the imperative of driving change initiatives. Her proven abilities in product management are complemented by her expertise in service delivery and relationship management, allowing her to effectively lead teams and foster an environment of collaboration and innovation. Key projects under her leadership have focused on developing tools and strategies that enhance customer success metrics, ultimately delivering a significant return on investment for clients.
With a strong emphasis on professional communication and executive leadership, Ros is also a champion for women's leadership in the tech industry, advocating for diverse perspectives in product development. Her skills in people management and outsourcing further enhance her ability to navigate complex challenges and drive successful outcomes. As she continues to shape the future of customer success at Certinia, Ros remains committed to creating solutions that empower organizations to thrive in an increasingly competitive landscape.
