Roger Smith is a dedicated Gun Counter Specialist at Bass Pro Shops, where he leverages his extensive background in customer service and hospitality to enhance the shopping experience for firearm enthusiasts. With 38 years of experience in the food and beverage industry, Roger brings a...
Roger Smith is a dedicated Gun Counter Specialist at Bass Pro Shops, where he leverages his extensive background in customer service and hospitality to enhance the shopping experience for firearm enthusiasts. With 38 years of experience in the food and beverage industry, Roger brings a unique perspective to his current role, emphasizing the importance of exceptional customer care in every interaction. His commitment to service excellence has not only earned him accolades, including being named Manager of the Year twice at Embassy Suites, but has also positioned him as a trusted resource for customers navigating the complexities of firearm purchasing.
In his role at Bass Pro Shops, Roger is responsible for buying and selling firearms, ensuring compliance with federal regulations as a proxy for Federal Form 4473. His expertise in merchandising and pricing allows him to curate a selection of products that meet customer needs while maximizing sales potential. Roger's strong interpersonal skills and ability to connect with customers enable him to provide personalized recommendations, fostering a welcoming environment that encourages repeat business.
Key projects Roger has undertaken include streamlining the firearm sales process to enhance efficiency and customer satisfaction. His experience in budgeting and forecasting, honed through years of restaurant management and event planning, equips him with the skills necessary to analyze sales trends and optimize inventory levels. With a passion for the outdoors and a commitment to responsible firearm ownership, Roger Smith is not only a knowledgeable specialist but also an advocate for safe and informed purchasing practices in the firearms community.
