Roger Burkett is a dynamic Enterprise Customer Success Partner at SAP, where he plays a pivotal role in driving customer satisfaction and success across larger, more complex accounts. With a strong focus on strategic advisory, Roger engages proactively with senior executives to ensure that clients...
Roger Burkett is a dynamic Enterprise Customer Success Partner at SAP, where he plays a pivotal role in driving customer satisfaction and success across larger, more complex accounts. With a strong focus on strategic advisory, Roger engages proactively with senior executives to ensure that clients not only realize the full value of their software investments but also achieve their desired business outcomes. His expertise lies in developing tailored Outcome Success Plans that align with the unique goals of each organization, taking into account various lines of business (LoB) and the specific challenges they face during their transformation journeys.
In his current role, Roger leverages his extensive knowledge in areas such as business intelligence, solution selling, and professional services to foster deep relationships with clients. He understands the critical importance of aligning technology with business strategy, particularly in sectors that require robust disaster recovery and security measures. By utilizing his skills in networking and new business development, he helps organizations navigate the complexities of digital transformation, ensuring they remain competitive in an ever-evolving landscape.
Key projects under Roger’s leadership have included initiatives that integrate advanced solutions like CommVault and NetApp, enhancing clients' operational efficiency and data management capabilities. His ability to communicate effectively with senior executives across various lines of business has made him a trusted advisor, enabling him to drive mutual success and create lasting partnerships. Roger’s commitment to customer success not only enhances client satisfaction but also positions SAP as a leader in delivering innovative solutions that meet the demands of today’s dynamic business environment.
