Rodney Dusick serves as the Program Director at TELUS, where he plays a pivotal role in overseeing the implementation activities for large, complex deliveries tailored to TELUS Enterprise customers. With a strong focus on Business Transformation and Technology Operations, Rodney ensures that each project aligns...
Rodney Dusick serves as the Program Director at TELUS, where he plays a pivotal role in overseeing the implementation activities for large, complex deliveries tailored to TELUS Enterprise customers. With a strong focus on Business Transformation and Technology Operations, Rodney ensures that each project aligns with the overarching goals of the Business Transformation and Technology Operations (BTTO) framework. His expertise lies in navigating the intricacies of customer support and delivery, while also managing capital and operational budget objectives. This dual focus not only enhances customer satisfaction but also drives efficiency and effectiveness across the organization.
Rodney's commitment to excellence is evident in his leadership of key projects that require meticulous planning and execution. He leverages his analytical mindset and problem-solving skills to address challenges proactively, ensuring that implementations are seamless and meet the high standards expected by TELUS clients. His take-charge approach fosters a culture of accountability and performance management within his team, empowering them to achieve results that consistently exceed expectations.
In addition to his technical acumen, Rodney is known for his exceptional interpersonal communication skills, which are crucial in managing diverse teams and fostering collaboration across departments. He is dedicated to people management and development, recognizing that a motivated and skilled workforce is essential for delivering outstanding service to customers. Through his strategic vision and hands-on leadership, Rodney Dusick continues to drive TELUS’s mission forward, transforming complex delivery processes into streamlined operations that enhance customer experiences and contribute to the company's success.
