Robin Meehan currently serves as the Lead Technologist in IT Service Management (ITSM) within the IT Technical Operations Center (ITOC) at Amtrak, where she plays a pivotal role in enhancing the efficiency and effectiveness of IT operations for over 60,000 users. With a strong foundation...
Robin Meehan currently serves as the Lead Technologist in IT Service Management (ITSM) within the IT Technical Operations Center (ITOC) at Amtrak, where she plays a pivotal role in enhancing the efficiency and effectiveness of IT operations for over 60,000 users. With a strong foundation in incident management and process improvement, Robin is instrumental in driving high-quality enhancements across various IT disciplines, including Project Management and Service Management (Incident, Change, and Problem Management). Her expertise in workflow management enables her to assess and identify areas for process improvement, ensuring that IT services align seamlessly with business needs.
In her role, Robin actively collaborates with both business partners and IT departments, establishing strong liaison relationships that facilitate the development of tailored process solutions. She excels in gathering and documenting requirements for ITSM processes, which has proven essential in streamlining operations and enhancing service delivery. Her proficiency in tools such as SharePoint and Proofpoint further supports her efforts in maintaining robust software documentation and disaster recovery protocols.
Key projects under Robin's leadership have included the implementation of innovative incident management strategies that significantly reduce response times and improve user satisfaction. By leveraging her skills in infrastructure management and messaging, she has successfully navigated complex challenges, ensuring that IT operations remain resilient and responsive. Robin’s commitment to continuous improvement and her ability to rectify and escalate issues as needed make her a vital asset to Amtrak’s IT operations, ultimately contributing to the organization's mission of providing safe and reliable transportation services.
