Robin Daniels serves as the Director of Payment Services at Tulsa Federal Credit Union, where he leverages over 20 years of management and customer service experience to drive operational excellence and enhance member satisfaction. In his current role, Robin has demonstrated exceptional leadership capabilities, particularly...
Robin Daniels serves as the Director of Payment Services at Tulsa Federal Credit Union, where he leverages over 20 years of management and customer service experience to drive operational excellence and enhance member satisfaction. In his current role, Robin has demonstrated exceptional leadership capabilities, particularly in overseeing the Care Center operations, which include Interactive Teller Machines (ITMs). His strategic approach has led to remarkable improvements in key performance metrics, including an astounding 869% growth in loans and a 77% increase in checking accounts within just a few months.
Robin's expertise in budgeting, forecasting, and cost control has been instrumental in optimizing resources and achieving productivity objectives in a fast-paced, quality-driven environment. He employs data-driven methodologies to ensure that monthly metrics and product goals are consistently met, fostering a culture of accountability and high performance among his management teams. His focus on enhancing customer satisfaction is evident in the significant improvements in call metrics, which reflect his commitment to delivering extraordinary service.
In addition to his operational oversight, Robin is adept at leading cross-functional teams, ensuring that all aspects of the Care Center align with the credit union's strategic objectives. His skills in human resources and leadership further bolster his ability to cultivate a motivated workforce dedicated to exceeding member expectations. As a forward-thinking leader in the financial services industry, Robin Daniels continues to shape the future of payment services at Tulsa Federal Credit Union, driving innovation and excellence in every initiative he undertakes.
