Roberto Garcia is a seasoned professional with over 20 years of experience in the call center industry, currently serving as a Retention Specialist and Customer Service Agent at One World Global Services LLC. Based in Santiago, DR, Roberto has honed his skills in customer-focused service...
Roberto Garcia is a seasoned professional with over 20 years of experience in the call center industry, currently serving as a Retention Specialist and Customer Service Agent at One World Global Services LLC. Based in Santiago, DR, Roberto has honed his skills in customer-focused service and customer relationship management, making him an invaluable asset to the team. His journey began as a sales representative and customer service representative, where he quickly demonstrated his aptitude for understanding customer needs and delivering exceptional service. This led to his advancement as a team leader and Tier 1 supervisor, roles that allowed him to refine his leadership abilities and enhance operational efficiency.
In his current role, Roberto continues to provide top-tier service to clients of Great HealthWorks, leveraging his extensive experience to ensure customer satisfaction and retention. His expertise in call center operations and program management enables him to effectively navigate complex customer interactions, turning potential churn into loyalty. Additionally, Roberto plays a crucial role in the recruitment process, stepping in as an interviewer when needed, which showcases his commitment to building a strong team that aligns with the company’s values.
Roberto’s proficiency in tools such as Salesforce.com and his strong communication skills further enhance his ability to manage customer inquiries and resolve issues promptly. His background in advertising and marketing communications allows him to approach customer interactions with a strategic mindset, ensuring that each engagement is not only about resolving issues but also about fostering long-term relationships. As a dedicated professional, Roberto Garcia exemplifies the qualities of a successful retention specialist, making significant contributions to One World Global Services LLC and its clients.
