Roberto Garcia
RG

Roberto Garcia

Linkedin Profile
Retention Specialist, Customer Service Agent at One World Global Services LLC | Santiago, Dominican Republic
View Roberto Garcia's Email & Phone Number

About Roberto Garcia

  • Roberto Garcia is a seasoned professional with over 20 years of experience in the call center industry, currently serving as a Retention Specialist and Customer Service Agent at One World Global Services LLC. Based in Santiago, DR, Roberto has honed his skills in customer-focused service...
    Roberto Garcia is a seasoned professional with over 20 years of experience in the call center industry, currently serving as a Retention Specialist and Customer Service Agent at One World Global Services LLC. Based in Santiago, DR, Roberto has honed his skills in customer-focused service and customer relationship management, making him an invaluable asset to the team. His journey began as a sales representative and customer service representative, where he quickly demonstrated his aptitude for understanding customer needs and delivering exceptional service. This led to his advancement as a team leader and Tier 1 supervisor, roles that allowed him to refine his leadership abilities and enhance operational efficiency. In his current role, Roberto continues to provide top-tier service to clients of Great HealthWorks, leveraging his extensive experience to ensure customer satisfaction and retention. His expertise in call center operations and program management enables him to effectively navigate complex customer interactions, turning potential churn into loyalty. Additionally, Roberto plays a crucial role in the recruitment process, stepping in as an interviewer when needed, which showcases his commitment to building a strong team that aligns with the company’s values. Roberto’s proficiency in tools such as Salesforce.com and his strong communication skills further enhance his ability to manage customer inquiries and resolve issues promptly. His background in advertising and marketing communications allows him to approach customer interactions with a strategic mindset, ensuring that each engagement is not only about resolving issues but also about fostering long-term relationships. As a dedicated professional, Roberto Garcia exemplifies the qualities of a successful retention specialist, making significant contributions to One World Global Services LLC and its clients.
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  • Roberto Garcia Work

    • Retention Specialist, Customer Service Agent at One World Global Services LLC in November 2023 to Present
    • Retention and Recovery Specialist at Great HealthWorks in October 2016 to November 2022
    • Claims Specialist at Synergies Strategics Services. in September 2013 to June 2016
  • Roberto Garcia Skills

    • Customer-Focused ServiceCustomer SupportCustomer Service Operations
      Cold CallingCustomer LoyaltyinterviewerVSBS Support PA.Retention ManagementE-CommerceDigital MarketingTelemarketingCustomer RetentionClaim InvestigationClaims ManagementRetention StrategiesProperty and Casualty InsuranceClaims ReviewSales OperationsCustomer Relationship Management (CRM)CommunicationCustomer ServiceSalesCall CentersLeadershipMarketingSocial Media MarketingAdvertisingOnline AdvertisingMicrosoft ExcelProgram ManagementEmail MarketingSalesforce.comCRMMarketing CommunicationsCustomer Experience

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  • About Roberto Garcia's Current Company

  • Frequently Asked Questions about Roberto Garcia

    • What is Roberto Garcia email address?
      Email Roberto Garcia at r***a@greathealthworks.com. This email is the most updated Roberto Garcia email found in 2025.
    • How to contact Roberto Garcia?
      To contact Roberto Garcia send an email to r***a@greathealthworks.com.
    • What company does Roberto Garcia work for?
      Roberto Garcia works for One World Global Services LLC
    • What is Roberto Garcia's role at One World Global Services LLC?
      Roberto Garcia is Retention Specialist, Customer Service Agent
    • What is Roberto Garcia's Phone Number?
      Roberto Garcia's phone (**) *** *** 117
    • What industry does Roberto Garcia work in?
      Roberto Garcia works in the Wellness And Fitness Services industry.

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