Roberta Sousa serves as the First Vice President and District Manager at Rockland Trust, where she plays a pivotal role in steering a dedicated team of banking professionals towards achieving exceptional customer service and financial success for both personal consumers and business owners. With a...
Roberta Sousa serves as the First Vice President and District Manager at Rockland Trust, where she plays a pivotal role in steering a dedicated team of banking professionals towards achieving exceptional customer service and financial success for both personal consumers and business owners. With a robust background in financial literacy, Roberta is adept at navigating the complexities of business lending, home financing options, and wealth management. Her leadership is characterized by a commitment to fostering relationships that empower clients to make informed financial decisions.
Under her guidance, Rockland Trust has embarked on several key projects aimed at enhancing customer engagement and streamlining banking processes. Roberta has spearheaded initiatives focused on improving financial education among clients, ensuring they are well-equipped to understand their savings and investment options. Additionally, her expertise in strategic planning has been instrumental in developing tailored solutions that address the unique financial needs of small businesses, thereby driving growth and sustainability in the local economy.
Roberta’s extensive experience in retail banking and commercial lending allows her to identify opportunities for innovation within the banking sector. She is passionate about creating an inclusive banking environment where all customers feel valued and understood. By leveraging her skills in account management and loans, she ensures that her team not only meets but exceeds customer expectations, positioning Rockland Trust as a trusted partner in financial success. With a focus on continuous improvement and a customer-centric approach, Roberta Sousa is a driving force in the evolution of banking services at Rockland Trust.
