Roberta Carluccio serves as the Vice President and Global Head of Business Assurance & Service Excellence at Atos, where she leverages her extensive expertise in information technology and services to drive operational excellence across the organization. With a robust background in negotiation, IT strategy, and...
Roberta Carluccio serves as the Vice President and Global Head of Business Assurance & Service Excellence at Atos, where she leverages her extensive expertise in information technology and services to drive operational excellence across the organization. With a robust background in negotiation, IT strategy, and strategic sourcing, Roberta is instrumental in shaping the company's approach to service delivery and client engagement. Her leadership encompasses a diverse team of over 1,000 professionals, all dedicated to ensuring the highest standards of quality and security in service practices across various industries and geographies.
In her current role, Roberta spearheads key initiatives that focus on risk management, audit processes, and quality assurance, ensuring that Atos not only meets but exceeds client expectations. She is particularly adept at fostering cross-functional team leadership, which enables her to effectively align business processes with strategic objectives. Her commitment to people care and governance is evident in her approach to nurturing talent and promoting a culture of continuous improvement within her teams.
Roberta's participation in the ATOS VALUE FOR EXECUTIVES PROGRAM at INSEAD has further honed her leadership skills, particularly in the realm of digital transformation. This strategic insight allows her to navigate the complexities of the IT landscape, driving innovation while maintaining a keen focus on operational efficiency. As a professional outsourcing negotiator, she excels in pre-sales activities, ensuring that Atos remains competitive in a rapidly evolving market. Through her visionary leadership, Roberta Carluccio is not only enhancing service excellence at Atos but also setting new benchmarks for the industry at large.
