As the Corporate Vice President of Customer Service & Operations at John Wiley and Sons, Robert Weis plays a pivotal role in enhancing the customer experience and driving operational excellence across the organization. With a robust background in managing both international and US-based functions, Robert...
As the Corporate Vice President of Customer Service & Operations at John Wiley and Sons, Robert Weis plays a pivotal role in enhancing the customer experience and driving operational excellence across the organization. With a robust background in managing both international and US-based functions, Robert leverages his extensive expertise in customer care, supply chain management, and eCommerce to implement innovative solutions that significantly improve financial outcomes. His leadership is characterized by a strong focus on process improvement and quality, making him a catalyst for operational transformation within the company.
Currently, Robert leads the Global Customer Service, Master Data Management (MDM), and Sales Support operations for Wiley’s Research, Education, and Solutions businesses. A key highlight of his tenure is his role as the business lead for a comprehensive global technology transformation initiative involving the deployment of SAP. This project not only streamlines operations but also enhances data integrity, ensuring that high-quality customer information is available for sales and marketing teams. His strategic vision and commitment to excellence have positioned Wiley to better meet the evolving needs of its customers in a competitive marketplace.
Robert’s proficiency in Six Sigma methodologies and his ability to foster team building are instrumental in driving continuous improvement across all operational facets. His experience in restructuring and operations management, particularly within the consumer electronics and mobile devices sectors, further enriches his approach to creating customer-centric strategies. As a process, customer, and quality-focused leader, Robert Weis is dedicated to delivering exceptional service and operational efficiency, ultimately contributing to Wiley's mission of supporting lifelong learning and knowledge dissemination.
