As the Director of Customer Experience at Kia Canada Inc., Robert Marner plays a pivotal role in shaping the dealership landscape and enhancing customer interactions across the brand. With a focus on Dealer Development, National Training, and Customer Experience, Robert is dedicated to creating a...
As the Director of Customer Experience at Kia Canada Inc., Robert Marner plays a pivotal role in shaping the dealership landscape and enhancing customer interactions across the brand. With a focus on Dealer Development, National Training, and Customer Experience, Robert is dedicated to creating a seamless and rewarding experience for customers. His expertise in dealer ownership structures and profitability best practices allows him to implement strategies that not only boost sales but also foster long-term relationships between dealerships and their clients.
Robert spearheads key projects aimed at continuous improvement in customer service, leveraging Lean Six Sigma process improvement methodologies to streamline operations and enhance efficiency. His commitment to customer-centric processes ensures that every touchpoint in the customer journey is optimized for satisfaction and retention. By integrating digital CRM tools and online advertising strategies, he effectively bridges the gap between traditional and digital marketing, ensuring that Kia Canada remains at the forefront of customer engagement.
In addition to his operational focus, Robert is passionate about training and development. He leads national training initiatives that equip dealership staff with the skills and knowledge necessary to deliver legendary customer service. His approach to training emphasizes the importance of a customer-first mindset, empowering employees to create memorable experiences that resonate with customers long after their visit. Through his visionary leadership, Robert Marner is not only enhancing the customer experience at Kia Canada but also setting new standards for excellence within the automotive industry.
