Robert Coppola is a dedicated Customer Service Representative at R.L. Tennant Insurance Agency, where he leverages his extensive background in administration and customer relations to enhance client experiences. With a Bachelor of Science in English Language and Literature from Bentley University, Robert combines his strong...
Robert Coppola is a dedicated Customer Service Representative at R.L. Tennant Insurance Agency, where he leverages his extensive background in administration and customer relations to enhance client experiences. With a Bachelor of Science in English Language and Literature from Bentley University, Robert combines his strong communication skills with a keen understanding of the insurance industry, making him an invaluable asset to the team.
In his current role, Robert excels in managing client interactions related to billing and finance options, ensuring that clients receive timely and accurate information regarding their policies. His proficiency in Adobe Creative Suite, including Photoshop and Illustrator, allows him to contribute creatively to the agency’s marketing efforts, particularly in the development of booklet advertisements that effectively communicate the agency's offerings.
Robert's expertise extends to maintaining the Commercial Lines filing system, where he meticulously organizes and processes incoming requests, ensuring that all documentation is accurate and accessible. His ability to communicate with large, reputable insurance carriers is crucial for processing endorsements and updating database information, further streamlining operations within the agency.
In addition to his technical skills, Robert is adept at utilizing social media and email marketing strategies to engage clients and promote the agency's services. His strong organizational skills and attention to detail enable him to manage multiple projects simultaneously while maintaining a high level of customer satisfaction. As he continues to grow in his role, Robert remains committed to enhancing the client experience and contributing to the overall success of R.L. Tennant Insurance Agency.
