Rob Kealey, a seasoned veteran with over 40 years of experience in Fixed Operations, currently serves as the President of Sigma Fixed Ops Solutions. In this pivotal role, Rob leverages his extensive expertise to drive transformative results for automotive dealerships, focusing on maximizing Parts and...
Rob Kealey, a seasoned veteran with over 40 years of experience in Fixed Operations, currently serves as the President of Sigma Fixed Ops Solutions. In this pivotal role, Rob leverages his extensive expertise to drive transformative results for automotive dealerships, focusing on maximizing Parts and Service profitability, enhancing Service Absorption, and improving Customer Retention. His leadership at Sigma Marketing, the company he founded, has been instrumental in developing innovative strategies that reduce variations in Fixed Operations transactions, ultimately leading to improved yield per transaction and increased customer satisfaction index (CSI).
Under Rob's guidance, Sigma Fixed Ops Solutions has embarked on several key projects aimed at optimizing service advisor training and streamlining work processes. By implementing tailored sales strategies and fixed operations capacity optimization techniques, Rob has helped numerous clients achieve significant improvements in their operational efficiency and financial performance. His commitment to excellence is underscored by his proficiency in Six Sigma methodologies, which he employs to identify and eliminate inefficiencies within the automotive aftermarket.
Rob's deep understanding of the B2B landscape, combined with his passion for customer service and new business development, positions him as a thought leader in the industry. He is dedicated to fostering long-term relationships with dealers and ensuring they have the tools and insights necessary to thrive in a competitive market. Through his innovative approach and unwavering dedication, Rob continues to set new standards in Fixed Operations, making a lasting impact on the automotive sector.
