Ricky Hoover serves as a Senior Customer Service Analyst at Priority Health, where he leverages his extensive expertise in customer service and operational efficiency to drive impactful improvements across various teams. With a strong foundation in reporting and analysis, Ricky is responsible for creating and...
Ricky Hoover serves as a Senior Customer Service Analyst at Priority Health, where he leverages his extensive expertise in customer service and operational efficiency to drive impactful improvements across various teams. With a strong foundation in reporting and analysis, Ricky is responsible for creating and maintaining comprehensive reports from Salesforce, ensuring that data-driven insights inform strategic decision-making. His role also involves managing relationships with third-party vendors, which requires a keen understanding of service dynamics and the ability to foster collaborative partnerships.
A natural leader, Ricky excels in peer leadership and mentoring, guiding team members through complex challenges while promoting a culture of continuous improvement. His commitment to enhancing workflows is evident in his application of Kaizen principles, which he integrates into daily operations to streamline processes and boost customer satisfaction. Additionally, Ricky's proficiency in workforce management tools like Injixo and Calabrio allows him to strategically plan and schedule resources, optimizing team performance and service delivery.
Ricky's dedication to meticulous project management ensures that he tracks changes and follows through on initiatives effectively, making him an invaluable asset to the organization. His skills in troubleshooting and customer service analytics further enhance his ability to address IVR issues through ServiceNow ticket processing, ensuring that customer experiences are seamless and efficient. Driven by integrity, curiosity, and honesty, Ricky Hoover not only seeks knowledge but also embodies the spirit of adventure in his professional journey, continually striving for excellence in every aspect of his work.
