Rick Barkal is a seasoned executive with over 20 years of extensive experience in software products, services, and outsourcing, currently serving as Vice President at EXL. In this pivotal role, Rick focuses on driving digital transformation and leveraging data-led solutions to empower organizations in the...
Rick Barkal is a seasoned executive with over 20 years of extensive experience in software products, services, and outsourcing, currently serving as Vice President at EXL. In this pivotal role, Rick focuses on driving digital transformation and leveraging data-led solutions to empower organizations in the life, annuity, and voluntary benefits markets. His expertise lies in collaborating with insurance carriers to optimize their new business and underwriting processes, enhance policy administration, and implement advanced analytics that foster growth and profitability.
At EXL, Rick leads key projects that integrate generative AI into operational frameworks, enabling clients to streamline their contact center solutions and improve cross-channel sales strategies. His innovative approach to IT outsourcing and business process outsourcing (BPO) has positioned EXL as a trusted partner for carriers looking to navigate the complexities of the insurance landscape. Rick's proficiency in mobile applications and "Pay as you Drive" solutions further underscores his commitment to delivering cutting-edge, customer-centric services that meet the evolving needs of the market.
Rick's strategic planning skills and deep understanding of the insurance sector allow him to identify emerging trends and opportunities, ensuring that EXL remains at the forefront of industry advancements. By fostering a culture of innovation and collaboration, he empowers teams to develop solutions that not only meet current demands but also anticipate future challenges. Through his leadership, Rick Barkal is instrumental in shaping the future of insurance services, driving sustainable growth, and enhancing the overall customer experience in an increasingly digital world.
