Richard Lay is a seasoned Information Technology leader with a robust background in Quality Assurance and Testing, currently serving as a Principal Consultant at Infosys Validation Solutions in Plano, Texas. With a career spanning diverse industries—including retail, consumer packaged goods, transportation and logistics, electronics, automotive,...
Richard Lay is a seasoned Information Technology leader with a robust background in Quality Assurance and Testing, currently serving as a Principal Consultant at Infosys Validation Solutions in Plano, Texas. With a career spanning diverse industries—including retail, consumer packaged goods, transportation and logistics, electronics, automotive, and aerospace—Richard has honed his expertise in aligning IT strategies with business objectives. His leadership has been instrumental in driving process improvements that reduce costs and accelerate time to market while enhancing overall product quality.
In his role as QA Manager since October 2016, Richard has taken on the critical responsibility of Program Release Manager for a multi-year initiative that focuses on developing and implementing cutting-edge consumer and dealer services portals, as well as innovative mobile and in-car applications. His deep understanding of the Software Development Life Cycle (SDLC) and proficiency in software quality assurance have enabled him to lead teams effectively through complex testing phases, ensuring that all deliverables meet stringent quality standards. Richard’s expertise in CMMI and ITIL frameworks has further enhanced the maturity of testing processes, fostering a culture of continuous improvement.
Richard's adeptness in vendor management and process development has also played a pivotal role in optimizing collaboration between in-house teams and external partners, ensuring seamless integration and timely releases. His commitment to excellence and strategic vision continues to drive successful project outcomes, positioning Infosys as a leader in delivering high-quality IT solutions across various sectors.