Richard Friaglia serves as the General Manager at FirstService Residential Florida, where he leverages over 23 years of extensive experience in the hotel and residential sectors to enhance the operational excellence of Harbour House, a prestigious oceanfront condominium community in Bal Harbour. With a portfolio...
Richard Friaglia serves as the General Manager at FirstService Residential Florida, where he leverages over 23 years of extensive experience in the hotel and residential sectors to enhance the operational excellence of Harbour House, a prestigious oceanfront condominium community in Bal Harbour. With a portfolio of 452 units, Richard is adept at navigating the complexities of luxury property management, ensuring that both residents and guests receive unparalleled service and hospitality.
In his current role, Richard is spearheading key projects aimed at elevating the resident experience through innovative amenities and enhanced community engagement. His expertise in opening, rebranding, and renovating luxury properties is instrumental in maintaining Harbour House's reputation as a premier destination. He is particularly skilled in the integration of food and beverage services, utilizing his background in hospitality management to curate exceptional dining experiences that resonate with the diverse tastes of residents.
Richard's strategic approach to operations includes a strong focus on staff development and training, fostering a culture of excellence that empowers team members to deliver outstanding service. His ability to build genuine relationships with clientele has not only increased resident satisfaction but has also contributed to a thriving community atmosphere. By leveraging industry-specific tools such as MICROS for efficient restaurant management and event coordination, Richard ensures that Harbour House remains at the forefront of luxury living in South Florida. His commitment to operational excellence and guest satisfaction positions him as a leader in the residential management field, driving both innovation and growth within the community.
