Ric Riddle serves as an Advisory Panel Member for the Customer Experience program at the University of Houston's C.T. Bauer College of Business Executive Education. In this pivotal role, Ric leverages his extensive expertise in solution selling, SaaS, and sales management to guide the program's...
Ric Riddle serves as an Advisory Panel Member for the Customer Experience program at the University of Houston's C.T. Bauer College of Business Executive Education. In this pivotal role, Ric leverages his extensive expertise in solution selling, SaaS, and sales management to guide the program's strategic direction and enhance its impact on corporate engagement. His commitment to driving market enthusiasm and enabling sales teams to excel aligns perfectly with the program's mission to foster innovation in customer experience (CX) within today’s dynamic business landscape.
Ric's transformative leadership style is instrumental in shaping the curriculum and ensuring that students are equipped with the practical skills necessary to navigate the complexities of modern customer interactions. By focusing on go-to-market strategies and execution plans, he helps bridge the gap between theoretical knowledge and real-world application, thereby maximizing ROI for participating organizations. His insights into managed services and sales enablement are particularly valuable, as they empower students to understand the intricacies of customer relationships and the importance of delivering exceptional service.
In addition to his advisory role, Ric actively engages with corporate partners to identify emerging trends and challenges in the CX space, ensuring that the program remains relevant and impactful. His ability to connect with diverse stakeholders, coupled with his proficiency in online marketing and executive management, positions him as a key contributor to the program's success. Through his leadership, Ric Riddle is not only shaping the future of customer experience education but also driving meaningful change within organizations striving to enhance their customer engagement strategies.
