Rhonda Burns serves as a Customer Account Partner at Univar Solutions, where her extensive experience and expertise in customer service play a pivotal role in driving client satisfaction and retention. With three decades of experience in fast-paced call center environments, Rhonda has honed her skills...
Rhonda Burns serves as a Customer Account Partner at Univar Solutions, where her extensive experience and expertise in customer service play a pivotal role in driving client satisfaction and retention. With three decades of experience in fast-paced call center environments, Rhonda has honed her skills in pre- and post-sales support, ensuring that customers receive exceptional service throughout their journey. Her ability to communicate effectively and maintain professionalism under pressure has made her a trusted resource for clients navigating the complexities of chemical and ingredient distribution.
At Univar Solutions, Rhonda is actively involved in key projects that focus on enhancing customer engagement and optimizing service delivery. She leverages her proficiency in Salesforce.com and Microsoft Dynamics GP to streamline processes and improve data management, ensuring that client needs are met promptly and efficiently. Rhonda’s commitment to sustainability and digitalization aligns with Univar's mission to redefine the industry and meet customers where they are, positioning the company ahead of market disruptions.
Her adeptness in using tools such as Microsoft Office and Microsoft Teams facilitates seamless collaboration with colleagues and clients alike, fostering an environment of teamwork and innovation. Rhonda’s dedication to customer satisfaction is evident in her proactive approach to problem-solving and her ability to adapt to changing circumstances. As a key player in Univar Solutions’ customer service strategy, Rhonda Burns exemplifies the company’s commitment to delivering reliable and resilient solutions that empower clients to thrive in an ever-evolving marketplace.
